Services

Practical help, framed
around results

Five ways to put two decades of customer obsession and deep Microsoft cloud expertise to work for your team.

🛡️ Microsoft GCC High & licensing consulting

Result: orders that go through right the first time

Government cloud licensing is its own universe: validation requirements, AOS-G, tenant quirks, and acronyms inside acronyms. I’ve guided hundreds of these orders and trained the sales teams who sell them. Bring me the tangle and I’ll hand back a straight line.

  • Your MSP is entering the GCC High or government space and wants to get it right from day one
  • An order or migration is stuck and nobody can tell you why
  • Your sales team needs a translator for licensing questions on partner calls
Tenant validation checklists Order walkthroughs Licensing Q&A on call

🧯 Provisioning & escalation support

Result: faster resolutions, calmer clients

Some issues sprawl across support, sales, billing, and the vendor, then stall in the gaps between teams. That’s my home turf. I take ownership end to end: coordinating teams, communicating with stakeholders, and staying methodical while everyone else is flustered.

  • A high-visibility client issue has been bouncing between teams for weeks
  • You need surge expertise during a migration, transition, or busy season
  • Your escalation process itself needs a tune-up: intake, ownership, communication
One owner, start to finish Stakeholder updates Root-cause writeup

📚 Documentation & knowledge bases

Result: fewer repeat tickets, faster onboarding

I’ve authored dozens of knowledge articles, workflows, and process documents, including 86 pages in a single year. That pace earned Atlassian’s “Innovator” badge. My documentation goes past the surface fix to root cause and context, so readers don’t just follow the steps. They understand them.

  • Your team’s knowledge lives in three people’s heads and one chat thread
  • New hires take months to ramp because nothing is written down (or findable)
  • You want a knowledge base with tables, visuals, and walkthrough videos people actually use
KB architecture Process docs & visuals Walkthrough videos

🎓 Training & team enablement

Result: teams confident in production, not just in theory

I’ve cross-trained teams from Denver to Manila with live sessions, annotated walkthroughs, screen-recorded demos, and patient Q&A until it clicks. Colleagues call the trainings highly rated. I just call them fun.

  • You’re standing up a new team or shifting work to a new region
  • Product or process changes keep outpacing your team’s know-how
  • You want training materials that outlive the training session
Live sessions Onboarding curriculum Recorded demos

📈 Process optimization & operational insight

Result: gaps found before they become headlines

Data-driven and detail-obsessed, I look at workflows the way an editor looks at a draft. That habit once surfaced a business gap worth roughly $20M, documented so clearly that leadership could act on it immediately. Imagine what it could find in your onboarding flow.

  • You suspect revenue or efficiency is leaking somewhere in your operations
  • A workflow “has always been done this way” and nobody remembers why
  • You want Voice-of-the-Customer signals turned into concrete fixes
Workflow audit Findings deck Implementation plan

01 Working together

Simple, transparent, documented

Discovery call

A free 30 minute conversation about what’s hurting and what “better” looks like.

Scope & plan

A short written proposal: goals, deliverables, timeline, price. No surprises.

The work

Regular check-ins and documentation created as we go, never as an afterthought.

Handoff & enablement

Your team keeps the playbooks, the training, and the confidence. The value stays.

02 Good questions

Frequently asked

Do you work remotely?

Yes. I’ve supported teams across the US, Europe, and Asia-Pacific, and I’m comfortable with whatever your team uses to collaborate. I’m US-based and flexible with time zones. I’ve been known to stay late for the right reasons.

How do engagements usually run?

Anything from a one-off advisory call to a multi-month documentation or training program. Most clients start small with a discovery call and a focused first project, then grow from there.

How do you handle confidential information?

Very seriously. I’m happy to sign NDAs, and you’ll notice the work samples on this site are carefully redacted: client names, internal links, and sensitive details removed. Your information gets the same care.

What tools do you know?

Microsoft 365 and Partner Center (including GCC High), ServiceNow, Jira, Confluence, SharePoint, Wrike, and Salesforce, plus basic SQL for digging into usage data. New tool? I learn fast and document faster.

Can you train our team in our own environment?

That’s my favorite way to do it. Real systems, real scenarios, real confidence, all supported by written guides and walkthrough videos your team keeps forever.